It's about holding the organization accountable for the solution. Organizations need to do more than replace or remake it. Malpractice lawsuits are the reasons for these types of solutions. Excellent healthcare facilities seek to compensate patients for economic and non-economic losses. They ensure that patients have their time and concerns answered. They make sure the patient experience makes them feel good. Patients play an important role in achieving service excellence for the healthcare industry. My healthcare facility helps patients redeem themselves and correct themselves with sensitivity. Patients are my customers and my healthcare facility must remember our mission and vision of providing spectacular healthcare to our customers who are our priority. By providing quality customer service, my healthcare facility earns the gratitude and patronage of its patients. Patients pass on their experiences to their families and this maintains my healthcare facilities' reputation for success. Learning from failures is more important than solving problems. It is critical to address the system and process issues that cause failure in the first place. A great service strategy for any organization:1. Always try to avoid a service failure rather than lead to a costly one