Introduction This is the Royal Bank of Scotland (RBS) computer failure occurring in India. This is said to happen due to "inexperienced operatives" on the part of the Indian staff who accidentally deleted the information while updating the software. It is also a fault that the problem occurs due to outsourcing. But Stephen Hester, chief executive of RBS, opposed this move because there was no evidence that outsourcing had caused the problem. However, it has already happened and the company must take responsibility for what happened. Even though the problem was resolved in three days, the company has to bear the losses of 17 million customers and has created a backlog of over 100 million transactions with all losses amounting to between £50 million and £100 million. large companies use outsourcing through the IS/IT sector because the company was not in the field of IT/IS also in order to gain benefits for their company, especially by reducing expenses. It also serves to ensure that the company can focus on its core business and outsource other operations to outsourcing companies competent in the field. Question 1 Critically evaluate the competitive advantage that can be achieved by companies through IS/IT outsourcing. Provide a suitable example to support your answer. Competitive advantage is when a company or country can produce a product or service at the lowest opportunity cost compared to its competitor. Meanwhile, outsourcing is when a company outsources its part of work or work to another company which is more experienced and experienced in running the business and also almost all big companies outsource their part of work or work to gain a competitive advantage. There are some competitive...... middle of paper ......software that helps schedule automatic maintenance, fix problems, and provide information about computer systems. By performing disk maintenance, it helps computer systems maintain peak performance. At the same time, it can reduce the likelihood of computer systems failure. Finally, implementing security features in computer systems also helps computer systems prevent failures. It can be done using password or by controlling network access. This way an authorized user cannot easily access the network or computer systems. Helps prevent theft of data and information in computer systems. It is also true that there are many ways in which computer systems could fail, although many ways have been made to avoid this. However, the above methods are among the best that can be done as a precautionary warning to prevent this from happening.