“Three factors that shape our emotions are: evaluation and expression of emotions, regulation of emotions and use of emotional expressions in verbal and non-verbal ways” (Salovey, Mayer, 1990 , p. 185). By controlling our thoughts and emotions to engage in a conversation, a person must be “in control” and use skills to avoid conflicts of interest or consequences. Introducing “Five Key Ways to Increase Emotional Intelligence, Emotional Intelligence (EQ) Skill 5 is: Using skills to resolve conflict and reduce stress, from negative disagreements” (©Helpguide.org., 2015) . A conflict of interest is avoidable when parties agree to disagree and arrive at a median, from negative disagreements. The “Five Key Ways to Increase Emotional Intelligence” (©Helpguide.org., 2015), is a set of skills we could all benefit from to reduce stress and. avoid negative