IndexIntroductionICT in business development during the Covid-19 pandemicConclusionReferencesIntroductionBusinesses today rely more on technology than ever before. From improved telecommunications to online payment options, most modern businesses couldn't function as effectively and efficiently without technology. Even the ability to accept credit or debit card payments in retail stores requires a complex system of banking and telecommunications exchanges to function smoothly and reliably. The application of information technology in management offers the opportunity to work away from the office and have greater access to important information regardless of location. Say no to plagiarism. Get a tailor-made essay on "Why Violent Video Games Shouldn't Be Banned"? Get an original essay Information and communications technology (ICT) services are the backbone of the digital economy. Best described as directly involving the production and/or use of ICT, they include ICT services as final outputs (e.g. telecommunications services, computer and information services) as well as ICT-enabled services, i.e. services provided remotely over ICT networks for which ICT are therefore fundamental. input. ICT-based services include financial services, research and development services, professional and management consultancy services, audio-visual and related services, healthcare services and educational services. In the digital age, the production of a variety of services, including ICT services, has become increasingly location independent, new services are created, and the marketability of many service businesses is increasing. During the COVID-19 pandemic, ICT services have played a leading role. As governments began imposing travel bans and social distancing measures to prevent the spread of the virus both within and across borders through human proximity and to relieve pressure on health systems struggling to cope with the epidemic, both businesses and the public sector have resorted to adopting smart working approaches and digital solutions to minimize the disruptive impact these restrictions would have on employment, global value chains and the production of goods and services . With the transition to remote working and increasing dependence on the digital medium, ICT services and ICT-enabled services have seen a boom. Therefore this paper will evaluate how it can help develop business during the Covid-19 pandemic. ICT in business development during the Covid-19 pandemic Businesses around the world are relying on technology to keep employees safe, accelerate information distribution and maintain continuity. Additionally, governments have also invested in emerging technologies in the fight against the COVID-19 pandemic. During this global crisis, the use of technology in businesses is reducing the spread of the virus, keeping companies afloat. Below are reasons on how ICT can help in business development during the covid-19 pandemic. According to Imam and Oladapo (2010), ICT helps business growth during the covid-19 epidemic by simplifying remote working. To manage remote work seamlessly, companies are using technologies like virtual private networks, collaboration tools, and cloud conferencing. Today, more and more employees are successfully adapting the practice of working from home. For example, Cisco improves its Webex software to support businesses and offers them 247-day supporton 24. Project management tools like Trello and team communication apps like Slack have also made it easier for teams to work remotely. In addition to providing more flexibility in work, technology is also saving time for remote workers. Live promotion on live streaming platforms. Social media has significantly changed the service sector, such as the hospitality and tourism industry. The emergence of Web 2.0 provides online social spaces for real-time connectivity between businesses and Internet users by easily creating and exchanging information. Social media provides efficient and low-cost management of information exchange and relationships online, including social networks, offering information to travelers and broadcasting consumer-generated content about products, brands, services and issues. Through social media, businesses have more opportunities to reach customers and sell products. During the pandemic, promotions through social media have become the default work operation for many Chinese companies. During the Covid-19 pandemic, ICT is assisting companies by enabling online commercial advertisements. One of the most significant advantages of information technology in industry is the opportunity for companies from different industries to advertise their goods and services on the Internet. Almost all websites contain advertisements surrounding the main content of the site. These sites often feature links from which, with a simple click of a mouse or touch of a touchscreen, people can find information about the company they clicked on. By making information so easily accessible, advertisers can benefit from a much greater volume of traffic to their sites and therefore greatly increase the chances of someone taking advantage of their goods or services. Companies are even able to communicate or reach people around the world, thus increasing exposure to their ads without having to pay an exorbitant amount of additional advertising costs (Imam and Oladapo, 2010). Online advertising during this time of the Covid-19 pandemic has many advantages as many people are usually on the internet, especially during the lockdown, and at the same time they are at home and spending more time online than ever before, increasing the audience provided. This is basic economics: when demand collapses and supply increases, prices fall. This is what is happening now, creating the perfect opportunity for a developing business to bid low on CPM advertising. The development of ICT during the covid-19 pandemic allows companies to implement online purchases and money transfers, which results in business development. Online shopping, bill payments, and fund transfers are also key examples of information technology in business. By allowing consumers to access products and services from any computer, phone or tablet at home or on the go, companies have made it easier than ever for people to transfer money. Online shopping has become so important that most major retailers have online stores to accommodate shoppers. Consumers can buy virtually anything online, from appliances to music. Funds transfers allow investors to monitor their investments or manage their clients' accounts much more quickly. Most utility companies during the Covid-19 pandemic are offering online bill payment options that allow the customer to have their utility provider withdraw funds directly from a designated account (Galanouli and McNair, 2001). This virtually guarantees that customerscan avoid late payment penalties, as the service provider collects payments automatically from customers' accounts. This eliminates the possibility of payments being mailed and subsequently arriving at the utility provided after the payments due date. For added convenience, customers are also saved the expense of envelopes or postage. “During the pandemic, online consumption habits in Brazil have changed significantly, with a greater percentage of internet users purchasing essential products, such as food and drinks, cosmetics and medicines,” said Alexandre Barbosa, director of the Regional Center of Studies on the Development of the Information Society at the Brazilian Network Information Center. For example, Amazon.com sells almost all of its products online through its e-commerce platform. NewEgg, Ocado and TigerDirect also focus primarily on online shopping facilities. Online shopping includes both purchasing things online, as well as simply looking at things online. Online shopping reduces crowds. If you're like me, you hate crowds when shopping. Especially during holidays, festivals or weekends, they can cause a huge headache. Plus, being squeezed into the crowd of shoppers sometimes makes us feel rushed or rushed. You don't have to fight for a parking space. All these problems can be avoided when shopping online. ICT has also helped business development during covid-19 as it gained insights into online banking. Facilitating the do-it-yourself banking model is online banking, which allows customers to pay bills, view account balances, transfer funds from one account to another, pay friends and much more. Financial institutions have also given consumers control over their security by adding features such as the ability to freeze a lost credit card to avoid further charges. Over time, these controls will only increase as technologies like biometrics and facial recognition keep accounts safe. Businesses have thrived during the covid-19 pandemic despite lockdown measures implemented in most countries. Online banking technology allows people to make any 247 transactions and enjoy permanent access to all financial information in real time. Some banks have also tried to promote online banking by sharing tutorials and expanding the types of transactions customers can make remotely. For users themselves, there are also a number of factors driving the increased use of online banking, such as fears that cash could spread the corona virus. ICT can also help business development during the Covid-19 pandemic as it enables electronic transactions, this means a transaction where a party, or his intermediary, foresees that an agreement can be concluded through the use of messages or replies electronic, whether or not either party anticipates that the information or documents exchanged will be reviewed by an individual. Businesses often had to wait for a check to clear, which meant approval from the payer's financial institution, to access deposited funds. The use of computers sped up the entire process, with instant control permissions. Checks have mostly become an afterthought, thanks to debit cards that automatically withdraw funds from a person's account. Mobile payments will take this concept even further, allowing customers to pay with a mobile or wearable device, finally eliminating plastic from the equation. This really hashelped many businesses operate without any complications. For example, it could take place through internet banking, ATMs, stock market operations or simply by filling out invoices for some service goods. Nowadays almost all transactions are classified as electronic. In the development of businesses during the covid-19 pandemic it has played a greater role as it has helped in communicating globalization. One of the most powerful business tools provided by technology is the ability to communicate across the globe with almost no restrictions. Video chat apps like Skype have significantly increased the efficiency of teleconferencing by allowing you to conduct meetings internationally from computers or mobile devices. Email and file sharing services allow documents to be instantly transported across the ocean. Smartphones allow work colleagues to communicate even while on the move. Businesses with associates in different states or countries can now send important updates or information without delay. For example, China has undergone enormous changes in the decades preceding the pandemic and has enormous influence on global markets. When something happens in China that changes its production and production lines, there are repercussions for trading partners around the world. Globalization communication connects businesses and customers around the world. Companies open satellite offices to reduce production costs, build relationships in new territories and access new consumer markets. The importance of communication in globalization is critical because individuals from different countries, ethnicities, languages, cultural attitudes and other variations must understand each other and express themselves effectively in order to work together. This could result in business development during the covid-19 pandemic. Abdullahi (2013) argues that the use of robots in shops, hotels and cleaning deliveries, etc., is another way it has helped businesses develop during this time of covid-19 pandemic. Robots play an important role during this time of covid-19 pandemic, elements in the business world can evoke a sci-fi vision of the future. But the fact is that many companies across a wide range of industries rely on robots to perform basic tasks that are too dangerous, laborious, or time-consuming to be performed by humans. The pandemic is pushing several industries to adopt contactless options. Shopping malls, large or small, are expected to use robots to increase social distancing and reduce the number of staff who have to physically travel to work. Robots are also being used in hotels for roles that hotel staff cannot perform during the pandemic period. From preparing in-room food services, to serving as waiters in hotel restaurants, to delivering cleaning supplies, to distributing masks and hand sanitizers, robots are being used on the front lines to protect hotel guests and employees. hotels and prevent the spread of COVID-19. Robots not only help protect guests' health and prevent the spread of the virus, but also improve service quality and customer satisfaction. For example, many supermarkets are turning to robots to fulfill orders. At Giant Eagle, robots are taking control of inventory, allowing human employees to focus on disinfecting and sanitizing surfaces. Automation creates a more efficient shopping experience and frees up resources to keep the store clean. Gutiarrez and Zamora, (2013) suggest that the use of autonomous self-driving vehicles has demonstrated their efficiency in.