Communication is what brings employees together to build a strong workforce. In most jobs, employees are expected to communicate regularly with their colleagues to ensure they are updated on their progress and aware of the organization's current goals and objectives. Communication can take place in different forms. Verbal communication occurs when people physically talk to each other, including face-to-face conversations or conversations on the phone. Nonverbal communication includes body language and hand gestures and is very useful when used in conjunction with verbal communication to direct attention or emphasize points. Written communication includes emails and letters which are best used for formal communication. Poor communication between employees could lead to confusion when uninformed or misinformed employees do not do what is asked. Poor communication could also have a negative impact on customers. For example, poor email support service could lower the organization's public reputation and lower it