The customer service department of a companyCustomer service, a department within a company, which seeks to ensure that customers are satisfied, both goods and the service that the company/company provides, including the way in which they are served by employees and the company's approach towards them. All businesses need customers to purchase their products and services. To do this, the company and businesses must treat customers respectively so as to encourage them to purchase their products or services. As more and more companies compete for customers' business, companies need to provide a high-quality product or service that is safe and reliable, does what it's supposed to and offers good value for money, but during this they need to ensure that it is delivered a high standard of service. for the customer. If poor customer service is provided the customer is likely to take their business elsewhere, this could be due to poor staff availability or simply a general lack of consideration for customer needs. This important aspect of customer relations is so vital to a company's success that most customer service departments within a company produce questionnaires, handle customer inquiries and complaints, and forward them to departments at they turn to so that customer service in the future will be significantly improved, thus improving relationships. with customers and improve sales. All customer service departments aim to improve customer relationships by:* Providing relevant information* Providing general advice* Providing credit facilities to customers* Delivering goods, preparing...... half of paper... ... .to colleagues and to society, communities and the natural environment in which we operate. (Taken from the Cadbury Schweppes website, www.cadburyschweppes.com) They also encourage customers to help run the company by asking them to contribute anything, which they may feel is not up to the standard, which they like. They do this by offering an address on the back of all their products, on the back of one of their products, a marble bar, it says: "At Cadburys we pride ourselves on the quality of our products and want you to appreciate them. If you don't you are completely satisfied with this product, please return it in its packaging to our customer service manager at the address below, stating when and where it was purchased, if purchased in the Republic of Ireland please return it to Cadbury Irelandltd., Coolock, Dublin 5.