Communication Across Generations Supervising staff and volunteers aged fourteen to ninety can be a challenging task. These age groups make up the four different generations: Traditionalists, Baby Boomers, Generation . Baby Boomers (born 1946-1964) are aware of technology but still prefer to communicate by phone and call themselves the age of reminders. Generation Xers (born 1965-1982) commonly prefer short, concise communication. Generation Y (born 1983-2000) prefers short, quick emails, text messages and mobile phone applications to communicate. The hospital employs people from all these generations. Yet organizations still rely on emails, voicemails, memos and face-to-face meetings to reach this diverse group. Learning to communicate across generations can ensure that all staff and volunteers understand policies and procedures, provide a great patient experience, and achieve employee satisfaction goals. First, all staff and volunteers must understand the hospital policies and procedures that apply to their work environment. Information in a hospital changes regularly; Being aware of these changes is the responsibility of all staff. The amount of communications distributed daily makes this task almost impossible. When an employee works for a healthcare organization, preventative healthcare is essential. The flu vaccine is not required at Presbyterian Orthopedic Hospital (POH), but is only strongly recommended. If an employee chooses not to get the flu shot, they must go online and sign a GENERATION NOTICE...... in the center of the sheet ......n they do not have a centralized staff area. Reaching these staff members requires daily rounding, which can sometimes be impossible. Not being able to provide communication to this group of staff and volunteers can create dissatisfaction with this group. Having a leader unable to communicate effectively with these groups can affect turnover rates, perceptions of fairness and equity, and decrease overall staff morale. As a leader of this diverse staff, I must be able to recognize their learning styles and communicate with them in a way they can understand. Works Cited Apostolidis, B., & Polifoni, E. (2006). Nurses' job satisfaction and generational differences. JONA,36(11), 506-509.Besheer, Z.N., & Ricci, C.M. (2010). through generations. hfm (Healthcare Financial Management), 64(1), 44-47. Retrieved from EBSCOhost.