The “How Citigroup Measures Up” business case in the Electronic Commerce textbook focuses on how Global Corporate Investment and Banking (GCIB), which was a newly formed division of Citigroup, developed an internal system system to track all IT and CE projects for all organizations brought together to form GCIB. The system, called Mystic (My Systems and Technology Information Center), was developed due to the need for reliable productivity controls and measures for all organizations within GCIB. Mystic's primary function is to monitor the performance of Citigroup GCIB IT staff at the enterprise level, while allowing project sponsors on the enterprise side to check the status of their projects. Mystic provides a comprehensive set of metrics and a complete view of all IT and EC projects, with numerous tracking options including by project owner, delivery date and budget. The metrics generated by Mystic, which enable tracking of expenses and performance by individual, group and department, are tailored to each individual's hierarchical level within the organization, but everyone can monitor the performance of their colleagues. According to the text, the resulting productivity benefits from the Mystic portal include a 15% improvement in on-time delivery and a 50% increase in project load within all organizations across GCIB, as mentioned in the text . There are multiple tasks performed by Mystic that work in unison to increase productivity. First, by tracking metrics for every employee, project, and manager, it offers users a set of performance management tools that help develop goals for the organization and let individual users know where they stand in relation to those goals. Mystic also manages Citigroup's technology resources from both external vendors and internally developed applications. Another Mystic feature is the Reusable Asset Manager (RAM) which tracks reusable code components based on who developed them, what they are, what they do, and where they are used. This provides developers with an inventory of code components that they can reuse to accelerate future development projects. The text read: “In 2003, RAM helped IT staff identify reusable software components worth a total of $117 million, resulting in significant business savings and improved quality and time to market ". Tracking and organizing data within Mystic helps Citigroup GCIB IT managers monitor key projects in their portfolio. Last but not least, Mystic has knowledge centers that provide a comprehensive collection of internal development expertise. When a specialist in a specific technology is recognized, part of their job is to write down their knowledge of the system and act as an in-house specialist for other Citigroup developers.